Academic Qualifications
Master of Science (MSc), Business Administration, 2004 – 2006 Universidade Católica Portuguesa Dissertation titled “Mystery Shopping and Customer Satisfaction
surveys: Loyalty predictors?". Magna cum lauda. Advisor: Professor Charles Waldman, INSEAD. www.fcee.ucp.pt
Click here to see the Masters Thesis Presentation
MBA, 2002 – 2004 Universidade Católica
Portuguesa Specialization in Marketing and e-business www.fcee.ucp.pt
Master in Marketing Research, 2001-2002
Instituto Superior de Economia e Gestão (ISEG-IDEFE) www.idefe.pt
5 year Degree (Licenciatura), Business Administration, 1992 – 1997 Universidade Católica Portuguesa www.fcee.ucp.pt
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